All Polices

Covert Recording

It is practice policy that a covert recording of a practitioner is an Unacceptable Behaviour. Patients found to be doing so will be asked to stop the recording where possible and will receive a behaviour warning which may put at risk their registration at the Surgery.

No one is permitted to use a recording device in the public areas of the Surgery. To do so is serious Unacceptable Behaviour which may lead to removal from the practice. Patients and visitors have a reasonable expectation of privacy when they attend the Surgery. Recorded audio and or images made in the public areas of the Surgery, e.g. by the reception desk, may reveal personal and intimate information. Such images and audio (that may either be shared, uploaded or otherwise stored) would cause a serious breach in a patient’s expectation of privacy.

Non NHS Work

Fees for Non-NHS Services from 1st November 2024

Details Fee Paid by
Accident/Insurance/Examinations
Full Medical Report £116.60 Patient/insurance company
Report on proforma (20 mins) no examination – targeted report £63.60 Patient/insurance company
Medical Examination and report in surgery £145 Patient/insurance company
GP Supplementary report £29 Patient/insurance company
Assessment of Capacity (COP3)

Power of Attorney

 £116.60 Patient/Solicitor
Accident or sickness insurance £53 Patient/insurance company
Army Health Questionnaire £69 Patient/army
Certificates
Any simple certificate £25 Patient
Private sickness certificate £25 Patient
DS1500 £17 DWP
GP Factual Report / PIP £33.50 DWP
Fitness to Travel certificate £42.50 Patient
Health Club – Fitness to Exercise £53 Patient
Holiday Cancellation Certificates £53 Patient
Appeal letter of support £53 Patient
Firearms Certificate £64 Patient
Adoption & Fostering (BAAF)
Form IH / AH / AH2   Set by agency
Ofsted Health Declaration Form £95 Patient / NCC
Data Protection / Access to Medical Records
Records held entirely on computer

Manual / combined computer records

Access to Records

   These are free unless deemed excessive in which case we may charge
Driving
HGV / PCV / LGV £140 Patient/employer
Employment Medical
Full medical and report (45 mins) £141 Patient/employer/insurance firm
Written report £95.40 Patient/employer/insurance firm
Housing Reports
Examination plus report and opinion £90 Patient / Council
Report £95.40 Patient / Council
Immunisation
Hepatitis B – course of 3 vaccines £95.40 Patient/employer
Blood test (check immunity) £32 Patient/employer
Miscellaneous
To whom it may concern letter £41 Patient

Complaints

Complaints

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

How do I make a complaint?

If you wish to complain please contact the Practice Manager Liz Griffin either in person, by phone or in writing:

Tel: 01623 550254

Address: 127 Sutton Road, Huthwaite, Sutton in Ashfield, Nottinghamshire, NG17 2NF

Online: Complaint Form England

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so by completing the third party consent form

What Happens Next?

The complaint will be acknowledged within 3 working days.  The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process.  Some complaints may take longer to address but you will be informed of a response time.  If this cannot be met, the practice will keep you informed.

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice.  We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

Patient Experience Team
Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6DA

Tel: 0115 8839570

Email: nnicb-nn.patientexperience@nhs.net

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB

However, please note, patients cannot raise the same complaint with the practice and ICB.

Is there a time limit?

A complaint must be made within 12 months of the date of the incident that caused the problem or the date of discovering the problem.

Please remember, the quicker you complain, the easier it will be to investigate the facts.

If you are not satisfied with the outcome?

You can contact the Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033.

For more information see their website www.ombudsman.org.uk

Other useful contacts

POhWER, NHS Complaints Advocacy, on 0300 456 2370.  For more information see their website www.pohwer.net

Joining the Data Dots

We are planning to use your data in smart ways to help improve the wellness of the people in our community.

Click here to find out more.

Named GP

Patients registered at the Surgery have a named, accountable doctor who is responsible for coordinating their care.

Your named doctor will be allocated to you by the practice.

You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.

If you have a preference and would like to request a particular doctor at the practice to be your named GP please talk to one of our receptionists.