Book online using SystmOnline
You can request an appointment online using SystmOnline.
You will need a SystmOnline account.
Non-urgent advice: To make an appointment
When you request an appointment, we’ll recommend the best person and type of appointment for your issue.
We have a range of clinical roles at the surgery.
You can call the surgery on 01623 550254 to request an appointment.
Request an appointment using the NHS app
The NHS app is a quick way to access NHS services, without needing to contact a GP. You can read more about the app on the NHS website.
You can request an appointment online using your NHS account.
You will need the NHS app or to know your NHS account details.
You’ll be asked to provide information about your request.
We’ll review your answers during practice hours and contact you to make sure you get the right help.
This could be
- self-care advice
- a follow-up phone call
- a follow-up video call
- an in-person appointment
You need to be registered with the practice to use this service.
Extended Access
In addition to our usual opening hours, patients can access evening and weekend appointments which are offered by the local practices including King’s, Woodlands, Willowbrook, and Brierley Park.
Appointments will be available weekdays up to 20:00 in our local area and also on Saturday and Sunday’s by rota. These appointments are for non-emergencies and are pre-bookable only. When appointments are not available at our practice, they may be available at other practices listed above.
Please contact reception on 01623 550254 for more information.
Non-urgent advice: Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. The telephone lines are open at the surgery from 8am for cancellations. You will also then be able to re-book your appointment at a time that is convenient to you.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Non-urgent advice: Did not attend (DNA) policy
What a DNA is
A DNA appointment is when a patient does not turn up for appointments, and does not contact the surgery to cancel or change the appointment.
This creates a significant strain on the NHS.
We understand that there are situations that can make it impossible for you to cancel your appointment, for example being admitted to hospital.
Our DNA policy
If you fail to attend 3 or more appointments in the the previous 6 months, you will get a warning letter.
Warning letters last 12 months.
Cancelling appointments
To avoid DNA appointments, you can use the NHS app or online services to cancel your appointments.
You can also get a text reminder of your appointment. Please make sure we have the right mobile number for you.
Contact us
If you would like to discuss DNAs, please contact the surgery.